1. Introduction

At Grow Global EXIM, we specialize in the export of handmade handicraft products from India to international markets. This Shipping & Delivery Policy outlines our process for handling, packaging, and delivering orders.

2. Order Processing

      • Orders are processed only after confirmation of:
        • Product specifications
        • Quantity
        • Pricing
        • Payment terms
      • Production timelines may vary depending on:
        • Order size
        • Product type
        • Customization requirements
      • Estimated production timelines will be communicated at the time of order confirmation.

3. Packaging

We ensure that all products are securely packed to meet international shipping standards.

  • Export-grade packaging is used to prevent damage during transit
  • Protective materials such as cushioning, wrapping, and carton reinforcement are applied
  • Palletization may be used when required for bulk shipments

4. Shipping Methods

We offer flexible shipping options based on order size and buyer requirements:

  • Air Freight – Faster delivery for smaller or urgent shipments
  • Sea Freight (LCL / FCL) – Cost-effective option for bulk orders
  • Courier Services – For samples and small consignments

Shipping method is finalized in consultation with the buyer.

5. Delivery Time

Delivery timelines vary depending on:

  • Shipping method
  • Destination country
  • Customs clearance procedures

Typical transit times (approximate):

  • Air Freight: 5–10 business days
  • Sea Freight: 20–40 days
  • Courier: 3–7 business days

These are estimates and may vary.

6. Shipping Charges

    • Shipping costs are not included unless explicitly agreed
    • Charges depend on:
      • Shipment volume/weight
      • Destination
      • Mode of transport

Final shipping costs will be shared before dispatch.

7. Customs, Duties & Taxes

    • International shipments may be subject to:
      • Import duties
      • Taxes
      • Customs clearance fees
    • These charges are the responsibility of the buyer unless otherwise agreed.

8. Documentation

We provide all necessary export documentation, including:

  • Commercial Invoice
  • Packing List
  • Shipping Bill
  • Bill of Lading / Airway Bill

Additional documents can be provided upon request, subject to requirements.

9. Delivery Responsibility

    • Once the shipment is handed over to the logistics provider, delivery is subject to the carrier’s terms
    • We assist with coordination and tracking but are not responsible for delays caused by:
      • Customs clearance
      • Port congestion
      • External logistics factors

10. Damages & Claims

    • All shipments are packed carefully to minimize damage
    • In case of damage:
      • Buyers must notify us within a reasonable time after delivery
      • Supporting evidence (photos, documents) may be required

We will assist in resolving the issue with the logistics provider.

11. Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Customs procedures
  • Logistics disruptions

We will keep buyers informed in case of any significant delays.

12. Contact Information

For shipping-related queries, please contact:

Grow Global EXIM
Email: info@growglobalexim.com
Phone: +91 8610833385
Phone: +91 8015788385
Location: Tamil Nadu, India